The increasing significance of renewable sources and the inclination towards a complicated distributed generation landscape need intelligent and digitally equipped solutions for:
Smart metering implementation and integration
Smart meter asset and operations management
Analytics for customer operations
Analytics for reliability and network operations
Enterprise Asset Management
Digitalizing asset management is key to improved productivity, revenue gains, better network reliability and safety, and enhanced customer acquisition & retention. HokuApps helps you:
Drive innovation across the entire value chain
Optimize asset planning and investment functions
Enable distributed energy resources by big data driven alignment of supply and demand
Evaluate conditions and investments by leveraging cloud-enabled advanced analytics
Ensure predictive outage by ensuring preventive and condition-based maintenance
Deliver World Class Customer Experience
Transition from “Customer Service” to “Customer Experience”
Design customer touch points within and across channels to deliver the most appropriate experience
Bundle digitally enabled products and services into an integrated solution
Ensure multi-channel customer service
Govern customer interactions by analyzing journeys, segmentation and personalized communication
Educate customers, improve satisfaction, lower costs and ensure omni-channel experience
Build a Unified Customer Centric Data Model
Enable yourself by leveraging our low-code platform which will provide you a comprehensive overview of your customer's needs. Transform to a business which operates by keeping your customers at the center.
Customer Information and Billing
Adopt the HokuApps platform to build robust information and billing operations across the entire value chain:
Integrate disparate systems with self service capabilities to ensure multi-channel information availability
web-based invoicing software that will aid you to make awesome invoices, spontaneously send out reminders for payment and get paid online swiftly.
Educate customers, share insights on usage patterns, make expense management effortless and fun!
Foster collaboration across departments to harness collective intelligence, best practices, and insights
Enhance understanding of customer needs and deliver near-flawless sales experiences that exceed expectations
Digitalize operations by integrating field-force planning and scheduling
Improve Productivity and Efficiency
Allow agents to hand over tasks to colleagues without losing information
Enable bi-directional message flow between smart meters
Increase first-call resolution and customer satisfaction
Reduce call handling time and achieve full transparency in the contact center
Automate back office process and ensure data-driven decision making
Ensure Mobile access of data, maps, and other tools to the field workforce
